'A​ Slice of Cake'​

A 50% deposit (non-refundable) is payable on all celebration cakes payable at time of

order

all celebration cake balances are payable 10 days prior to delivery

(If a celebration cake is ordered within 5 days of required date full payment is required at time

of ordering)

A £75 deposit (NON-REFUNDABLE) for 3 tier cakes, a £100 deposit (NON-REFUNDABLE) for 4 tier and above is payable on receipt of invoice, if

this is not paid at time of ordering and we do not receive the deposit within 30 days of placing

the order, your cake and date will not be guaranteed and will be cancelled without notice,  we are under no obligation to

produce any order without deposit or payment.

Wedding Cake order balances are to be settled 21 days prior to delivery date by:

Debit/Credit card

(Please allow 4 days before balance payable date for monies to reach our account)

or

Cash (by post (recorded delivery)

or

Bank transfer

(Bank transfers should be in our account by close of business on the balance due date)

ALL BALANCES PAYABLE MUST CLEAR OUR ACCOUNT BY THE BALANCE DUE

DATE (WEEKENDS NOT INCLUDED)

Delivery charges will apply as per delivery charge page if applicable

All celebration cake orders cancelled within 5 days of delivery date will be required to be paid

in full

All deposits are non-refundable

Liability & Refunds

In the unlikely event that you receive goods which were totally different to what you ordered,

or which are damaged beyond repair or defective, or are of a different quantity to that stated

on your order form, 'A slice of cake'  shall, at its own option, make good any shortage or

non-delivery, replace or repair (as best as possible), any damaged or defective goods. If there

is a refund to be considered the maximum refund we offer is the value of the damaged cake, (

or part damaged cake if there are more than one cake delivered ie tiered cakes) if the cake is

unusable the full amount will be re-paid, (on return of the cake as delivered in full) if a cake is

damaged but then used for an occasion and consumed we will only refund a portion of the

cake price at our discretion. These terms will only apply if we are notified of any such error

within 24 hours of delivery & no refunds will be considered after 3 days from delivery. No

other compensation is available or will be considered.

All wedding and celebrations cakes when delivered will require a signature either by

the customer or venue recipient to confirm the product has been delivered and in good

order, once signed all risk and title will be passed to the customer or venue recipient

after any product ordered has been delivered, relinquishing 'A Slice of Cake' from

any liability.

CANCELLATION

If you cancel your ordered cake for any reason, below is the refund amount we will refund you of any money paid minus the deposit

Wedding Cake

1 Month – No refund

2-3 Months – 60%

4-5 Months – 80%

Celebration cake refunds will be settled in 28 days from agreed refund amount date.

Wedding cake refunds will be settled in 90 days from agreed refund amount date.

We are under no obligation to issue a refund, all deposits are non- refundable, we will only

consider a refund with reasonable cause to do so.

Cake Stand Hire

All stands and cake knives hired from us, are the responsibility of the hirer and is their

responsibility to assure the safe return of the hired items within 7 days after the delivery date.

Any damaged, lost or unreturned hired items, the hirer will be invoiced for the full cost of a

replacement, plus the loss of the deposit paid, to cover the costs of damaged or unreturned

items

All non- collected orders will be invoiced and payment will be required within 7 days

Storage

All cakes should be stored, in their boxes, away from direct heat and in a cool dark

place. Cakes should never be placed in the fridge, unless advised. Our Madeira cake will

keep for approximately 14 days. Once cut wrap in foil or cling film to keep fresh.